Still doing the non-stop lather, rinse repeat of hiring new staff and losing them later?
Average census is down across the board, budgets are tight, you are trying to recruit new residents to solve both of those problems. You have compliance responsibilities to oversee. And, despite your best efforts to create a great work environment, you still have a staff turnover rate somewhere around 35%.
You’ve tried everything to improve employee retention.
From staffing agencies that are supposed to find the right fit for your community, to avoiding hiring candidates that have resumes reflective of a nomadic career, to calling attention and appreciation for employees on their work anniversaries (even giving a gift card or plaque)- you’ve tried it.
Nothing you are trying is improving staff retention.
You want to keep good employees!
Poor staff retention negatively affects all parts of a community’s operations. According to an independent retention survey conducted by Better Jobs, Better Care (BJBC):
It can decrease occupancy. Families ask about turnover during the selection process. Residents cite the constantly changing faces of their caregivers as a leading reason to leave.
It decreases the quality of care. Better Jobs, Better Care (BJBC), a major retention study, found that disruption in caregiving services could compromise resident well-being and further stress employees, contributing to the injury of both.
It increases enterprise expense. BJBC conservatively estimated that the direct cost of replacing one front-line worker was at least $2,500 with a national average of $4,250.
According to a survey of Senior Care Industry employees conducted by OnShift, 65% of caregivers are “always looking for a better job,” 97% are open to a new opportunity, and 97% also receive an average of 3 recruitment calls per week.
Employees like to feel appreciated and wanted- that the work they are putting in every day is appreciated and needed. They can also burnout on certain non-caregiving tasks, especially in situations where they may be pulling “double duty” because budgets aren’t allowing for additional hires in certain operational areas (public relations & communication, activity planning, etc).
Fortunately, Quiltt helps on both fronts. Our Staff Recognition feature allows a quick and easy way for residents, family members, and even other staff members to leave positive feedback about employees and grant them an award for everyone to see through the app. Additionally, Quiltt has several features that reduce workload by automating many processes currently being manually completed by facility staff on a daily basis.
According to a study by Delloitte, Senior Care companies with an effective recognition program have a 31% lower voluntary turnover rate than those with an ineffective program.
Ineffective programs tend to reward employees for tenure rather than performance. (Apparently those 10-year pins aren’t making the desired impact.) Effective programs offer specific feedback about the actions of workers and make it easy to provide that feedback.
Even more surprising is the disconnect between management’s perception of appreciation and staff’s view: 80% of senior leaders believe their employees are being recognized on a monthly basis- yet only 22% of individual workers report that their peers are being acknowledged that frequently.
Stop losing good employees! Institute an effective Staff Recognition program and reduce some of the workload, with Quiltt.
If you are hesitating, do not worry - we are here to explain
everything you might want to know. Let us help!
Quiltt is a messaging, communication, and operational efficiency platform that helps long-term care organizations (independent living, assisted living, memory care, and continuing care retirement communities, also known as CCRCs) contain costs by building a stronger census, improving staff retention, and eliminating unnecessary expenses to improve profitability.
With a range of tools, including activity planning & tracking, reservations, staff appreciation, in-room media, surveys, and much more, Quiltt resident engagement and family communication software solution makes it easy for you to communicate all the relevant information about your community to residents, family, and staff through a mobile app (Anrdoid and iOS), laptop/desktop, and directly into all resident rooms.
We make every effort to get your community activated within 72 hours. Most of the time, we'll have you up and running within an hour from receiving all the necessary community information including contact information, images of the community, logo, reservation schedules, integration credentials, and admin users. As soon as we activate your community, you will have the ability to add users, activities, meals, media, and more. From there, it's up to you how quickly you want to roll it out to residents, family members, and staff.
We offer three different plans, Essentials (free-forever), Pro ($499/month/community) and Enterprise (varies based on your specific situation). The best part about our pricing is that there are no limits on the number of users and, for Pro and Enterprise subscribers, all of the new features we develop are added to your plan at no additional cost. We hate getting "nickel and dimed" and we promise not to do it to you.
We offer several training options and support materials including hands-on training via a video calls, lots of tutorial videos.
Anyone in your community can give staff an award. Whether it's a resident recognizing care that went above and beyond, a family member acknowledging the extra effort, or fellow staff thanking one another for help, Quiltt's staff appreciation feature lets everyone in the community single out a staff member and give them an 'award'. In addition, community administrators can choose to receive notices whenever awards are given and they have the option to review & edit the comments.
Everyone in the community can view the awards. We believe better communication and transparency helps build trust. Therefore, all awards are visible to all users in the mobile app. We anonymize some of the information, such as who specifically gave the award, but all other information about the award is available for residents, family, and staff to view at anytime.
